Ahead of AWS re:Invent 2025, Prabhakar Appana, Senior Vice President and Global Head of AWS Business Unit Ecosystem at HCLTech, explains the rapid shift from rules-based automation and RPA to Generative AI, and now to agentic systems that adapt to context and act like human partners.

The HCLTech AWS ecosystem has assembled a broad portfolio of agentic accelerators and tools, with 50+ solutions on AWS Marketplace. The company is actively piloting Amazon Bedrock’s multi-agent frameworks and Amazon Nova models to reduce manual work and unlock higher levels of automation.

Enterprises are at varied stages of maturity. The biggest hurdles include choosing the right, ROI-anchored use cases, ensuring data readiness and security, especially in regulated industries, and addressing skills and change management. HCLTech tackles these with domain-first frameworks and AWS services, including Amazon Nova Pro (LLM), Amazon Q Transform and Amazon Textract. Adoption is strongest in financial services, insurance, healthcare and retail, with momentum building in automotive and manufacturing.

Appana emphasizes that ROI must extend beyond cost savings to outcomes like process and line-of-business automation, customer experience, cycle-time reductions and technical-debt/TCO improvements.

Recent examples include:

• A major insurer modernizing workers’ compensation processing with Bedrock/Nova and Bedrock Agents, achieving ~95% accuracy and 20% faster throughput
• A leading music company using Bedrock to classify and validate documents via guided prompts

Additional results cited include 2–3 days saved in an insurance workflow and roughly a week saved in a clinical-trial process by applying Bedrock with Anthropic models.

The HCLTech–AWS partnership with 36+ AWS competencies, 34,500+ trained, 22,000+ certified professionals and 350+ AWS engagements, enables the scaled delivery of AI and agentic solutions. And strategic collaboration agreements set shared KPIs around customer value.

Beyond technical accolades, HCLTech holds industry competencies in financial services, life sciences, automotive and manufacturing, GenAI consulting, data analytics, SAP, DevOps and mainframe modernization specializations, 50+ marketplace solutions and 14+ AWS hackathon/award wins in the past nine months.

At re:Invent 2025, HCLTech will highlight live, industry-ready agentic solutions, joint customer sessions with CDOs/CIOs, thought leadership talks on Bedrock, Textract, Nova, and agentic patterns and networking opportunities with 50+ CXOs. The goal is to demonstrate how foundations and co-innovation translate into durable business value.

“Success doesn’t begin with the technology; it begins with laying the right foundation, including data quality, governance, security and a Responsible AI approach. That’s how Agentic AI delivers meaningful transformation at scale,” said Appana.